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Bilingual-Spanish & English Speaking-Customer Service Representative

Department: Operations
Location: Troy, MI
Job Description

Dynamic BDC has been in operation since 2009 supporting clients in multiple verticles throughout the United States by handling marketing opportunities on their behalf. ?Our company offers great opportunities for advancement, a positive work environment and flexible scheduling. 

Dynamic BDC is seeking candidates to join our fast-growing team of Call Agents. Agents will assist nationwide automotive clients by conducting outbound calls regarding pertinent manufacturer information and assist in scheduling service appointments.  

Job Responsibilities will include:  

  • Contacting customers regarding specific manufacturer information  
  • Typing and following templates which provide pertinent information based on specifics established per campaign 
  • Providing information to the dealership sales team based on the information provided by the customer (preferences, contact information, etc) 
  • Individualizing the response process based on client requirements 
  • Provide feedback for program improvements 

Desired Skill and Experience:  

  • Must speak Spanish fluently
  • Excellent verbal communication skills - grammar and pronunciation 
  • Strong customer service skills and previous customer service experience desired 
  • Some knowledge of working with software systems and navigating websites  
  • Ability to multi-task 
  • Strong team player 
  • Self-motivated and positive 
  • Reliable 

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