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Call Center Department Manager

Department: Employee Relations
Location: Livonia, MI

Do you love being able to train and teach others? Do you find yourself motivated by leading people to success?

Our Call Center Department Manager may be just the role for you!

Dynamic BDC has been in operation since 2009 supporting clients throughout the United States by handling marketing opportunities on their behalf. We provide services for over 10 Automotive Manufacturers as well as the nation’s largest home builder. Our company offers great opportunities for advancement, a positive work environment and flexible scheduling.

The Call Center Department Manager is responsible for managing a contact center account or campaign in Livonia, MI office. This person must have a positive attitude and be able to motivate their team to meet and exceed targeted performance goals. The role includes providing “real-time” coaching related to improving each individual’s skills and helping them to grow and develop each day. This position works directly with the Program Manager, Operations Manager and Floor Supervisors in this location to properly communicate goals and status updates daily.

Job Responsibilities:


**We are specifically looking for someone with flexible hours as we are a company that operates 24/7. Internal shifts run from 6 AM to 11 PM daily. Please include your schedule availability with your submission.**

 

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