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Workforce Management (WFM) Analyst

Department: Operations
Location: Troy, MI

Dynamic BDC has been in operation since 2008 supporting clients throughout the United States by handling marketing opportunities on their behalf. We provide services for over 10 Automotive Manufacturers. Our company offers great opportunities for advancement, a positive work environment and flexible scheduling.

The Workforce Management Analyst must have a positive attitude and be able to meet and exceed targeted performance goals. The role includes using analysis to determine call volume and patterns to manage work shifts. This role also includes monitoring and updating scheduling to ensure call volume is planned for.

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